Four forces that are worse than any new startup on the block
You make a great point about people telling you what they think you want to hear. I've flagged a couple customers in our CRM to avoid asking for feedback for the same reason: that feedback does way more harm than good.
Oh yes! It is interesting that even at your scale you have customers who will share just nice or unhelpful things.
You make a great point about people telling you what they think you want to hear. I've flagged a couple customers in our CRM to avoid asking for feedback for the same reason: that feedback does way more harm than good.
Oh yes! It is interesting that even at your scale you have customers who will share just nice or unhelpful things.